(347) 756 - 0758

frequently asked questions

What is the difference between REGULAR and DEEP CLEANING?

Deep and regular cleaning have the same checklists. The difference is the deep cleaning requires more time and attention. We require you to select this option If your home has not been cleaned by a professional in quite some time and/or is not being maintained on a regular basis by you or a professional. If not selected it may be added upon arrival. Post renovation cleanings are charged hourly.

Do you do pest control?

No we don’t treat for pests. We only clean and vacuum any dead, or any debris left behind from the pest.

Can I request more than 1 cleaner?

Yes, if the situation calls for it we can send more than 1 cleaner.

How easy is it to book online?

It truly takes about a minute to fill out all the necessary information. We will send a receipt email instantly and give you a confirmation shortly by email.

How will I know what time to choose?

Just pick the time that fits your schedule best. We will try to work around you.

What happens after i book my cleaning service?

We will confirm your booking shortly by email. Don’t worry, you will only be billed after the cleaning has been completed.

How do I sign up for recurring services?

1. Our rate for OFFICE CLEANINGS & RECURRING HOURLY RATES are $47/hr per person
*Recurring hourly cleanings mean custom cleanings that do not need the whole home cleaned per visit 
2. Our rate for any ONE TIME CUSTOM CLEANINGs & 4 BEDROOM HOMES (ONE TIME CLEANINGS ONLY) are $50hr per person.
 3. Our POST CONSTRUCTION/HEAVY DUTY CLEANINGS are to be inspected before pricing.
*We do any extreme cleanings such as hoarding, etc. 

What about pets inside your home?

Pets are not a problem. However, we do need to know if you have them. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. Our cleaners are instructed not to enter a house if they believe an animal is a threat.

Do i need to provide any cleaning supplies?

We provide all of the cleaning supplies including vacuum. If you have a specific product that you would like us to use just let us know. We will be happy to use a product you have left out for us.

Do you do green cleaning?

Yes, if you would like us to use green products please let us know the
Day Of making the  Service.

Tell us more about Move In/Out cleaning?

A move in/out cleaning automatically includes a deep cleaning. The deep cleaning is a thorough cleaning that requires extra time and attention due to extra dust and dirt prior a tenant moving in or out.

What is your cancellation policy?

Because we reserve a time specifically for you, please make any schedule changes before 12 p.m. the day before service to avoid incurring a $50 cancellation fee. We appreciate your understanding.

What forms of payment do you accept?

We  accept checks and  major Credit Cards and Debit Cards (Visa, MasterCard, Discover, American Express).

What happens after i book my cleaning service?

You will be billed once your cleaning has been completed. Because we reserve a time specifically for you, please make any schedule changes before 12 p.m. the day before service to avoid incurring a $50 cancellation fee. We appreciate your understanding.

Should I tip the maid for a job well done?

Please let us know the amount or percentage and we will add that to your credit card bill. Adding a tip to the check is also fine. The average tip is 15%-20%.

Can Heavenly Scent Plus clean my home even if other contractors/services are working at the same time?

Unfortunately, we cannot do any type of cleaning if others are working in the unit at the same time. This is to prevent any blame towards our cleaners.